Refund Policy

At Solidrix SMM, we process automated orders instantaneously upon receipt. Please read our deposit refund rules carefully:

• No Cash Refunds to Bank / Payment App: Once a wallet deposit (via UPI, Paytm, GPay, NetBanking, Credit/Debit Cards, or Crypto) is completed, it cannot be reversed or refunded back to your bank account or payment gateway source.
• Store Credit Usage: All deposited funds are instantly credited to your Solidrix SMM account balance and must be used exclusively to place orders on our platform.

We ensure that your funds are protected if a service fails to deliver:

• Automatic Panel Refund: If an order cannot be processed, is canceled by the system, or marked as "Partial" due to an invalid link or server failure, the remaining unfulfilled amount is automatically credited back to your Solidrix SMM account balance.
• Partial Orders: For partially delivered orders, you are charged only for the delivered quantity. The remaining balance for non-delivered items returns to your panel balance.

Refunds or refills will NOT be granted under the following circumstances:

• Account Made Private: Changing your target profile to Private while an order is In Progress.
• Handle / Link Changed: Changing your social media username (@handle) or deleting the post link during delivery.
• Incorrect Target Link: Entering a broken, dead, or incorrect URL at the time of order placement.
• Overlapping Orders: Placing multiple orders on the same link simultaneously before the previous order completes.

If you experience any issues with payment verification or wallet top-ups, please contact our Support Desk. Our billing team resolves all deposit inquiries within 2-6 hours.