Privacy Policy

Welcome to Solidrix SMM (accessible at solidrix.com), operated by Solidrix Technologies ("Company", "we", "us", or "our"). We prioritize the privacy and security of our clients, resellers, and users across India and globally.

This Privacy Policy governs the collection, processing, storage, and protection of your personal information when you use our Social Media Marketing (SMM) services, web panel, APIs, and customer support. Our data practices comply strictly with applicable Indian laws, including the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

We collect only the minimum necessary information required to deliver our SMM services, manage your wallet balance, and secure your account:

A. Information Provided Directly by You:

• Account Credentials: Username, full name, email address, WhatsApp/phone number, and encrypted password during registration.
• Order Submission Data: Target public URLs, social media profile links, post URLs, channel IDs, and requested service quantities.
• Support Communications: Ticket content, transaction references, and messaging records when contacting our support desk.

B. Payment & Billing Data:

• Transaction References: Payment Gateway Transaction IDs, UTR numbers, Paytm Order IDs, UPI Reference Numbers, or Cryptocurrency hash IDs.
• Payment Security: All financial transactions are processed securely through RBI-compliant Indian Payment Gateways (UPI, NetBanking, Credit/Debit Cards, Paytm, Razorpay). We do NOT collect, store, or process raw credit card numbers, CVVs, or UPI PINs on our servers.

C. Automatically Collected Technical Data:

• Technical Logs: IP address, device type, browser headers, operating system, login timestamps, and session activity logs collected for security auditing and cyber-fraud prevention.

We process your data strictly for legitimate operational and legal purposes under Indian laws:

• Order Processing & Service Delivery: To queue, process, and track your SMM promotional orders via automated API connections.
• Account Management & Billing: To maintain your wallet balance, generate automated transaction receipts, and track API usage.
• Fraud Prevention & Cyber Security: To detect and prevent unauthorized chargebacks, payment fraud, bot attacks, and illegal account activities under Section 66D of the IT Act.
• Communication & Support: To send order status updates, password reset links, system notifications, and customer support resolutions via email or WhatsApp.

We value your privacy and maintain strict confidentiality regarding your client base and order history:

• Automated API Suppliers: Submitted target URLs and order quantities are transmitted to upstream provider networks solely to execute the requested delivery. No personal user identity, email, or account information is shared with suppliers.
• Payment Processors: Transaction details are shared securely with verified payment gateways operating under Reserve Bank of India (RBI) guidelines.
• Legal & Statutory Disclosure: We do not sell, rent, or trade your personal data. We may disclose information only if mandated by Indian law enforcement agencies, cybercrime divisions, statutory authorities, or court orders under Indian jurisdiction.

We implement enterprise-grade security protocols to protect your data against unauthorized access, loss, or alteration:

• SSL/TLS Encryption: 256-bit HTTPS encryption for all data transferred between your browser and our servers.
• Password Hashing: Passwords are encrypted using irreversible Bcrypt hashing algorithms.
• Essential Cookies: We use session cookies exclusively to keep you logged in, store your selected currency (INR/USD), and retain theme preferences. We do not use intrusive third-party tracking cookies.

As a data principal under the Digital Personal Data Protection Act, 2023, you hold the following rights:

• Right to Access & Rectification: You can view and update your profile details directly from your account dashboard at any time.
• Right to Erasure: You may request the deletion of your account and personal data, provided there are no active orders, pending disputes, or legal retention requirements.
• Withdrawal of Consent: You may request to opt out of promotional emails or updates by contacting our support desk.